COVID-19 INFO: ALL SHIPPING CARRIERS ARE EXPERIENCING DELAYS DUE TO COVID-19. PLEASE BE PATIENT IF IT IS TAKING A BIT LONGER THAN USUAL. 

WWW.CREEPS.LOVE OFFERS WORLDWIDE DELIVERY (shipping fees do NOT include tax and duty charges)

We try our best to be as eco-friendly as we can be. We use 100% recycled mailers or biodegradable mailers and use as little packaging as possible.

STANDARD SHIPPING

TORONTO/GTA: 1- 4 business days
CANADA: 2 -10 business days.
USA: 5 - 25 business days.
INTERNATIONAL: 4 - 50 days.

This is a tracked shipping method. Most packages will be received with your regular mail depending on size. Please allow 1-2 business days for processing! We will ship as fast as we can! CREEPS is not responsible for any lost or damaged parcels but will try our best to recover your order and/or funds!

DHL EXPRESS WORLDWIDE (1-2 BUSINESS DAYS) - *RECOMMENDED

Fast, safe, and reliable shipping method with tracking, available internationally. Highly recommended when shipping internationally, especially outside of North America. Discounted rates available for orders over $200 CAD.

SHIPPING TERMS 

INTERNATIONAL DUTIES & CUSTOMS FEES

ALL APPLICABLE CUSTOMS FEES, TAXES AND DUTIES ARE THE SOLE RESPONSIBILITY OF THE CUSTOMER. CUSTOMS AUTHORITIES REQUIRE THAT WE STATE THE VALUE OF THE ORDER DIRECTLY ON YOUR PACKAGE. IT IS AT THE SOLE DISCRETION OF CUSTOMS AGENTS TO RELEASE YOUR PACKAGE.

If you refuse your shipment or are unable to retrieve your package, you are responsible for the original shipping charges, any import feels, duties or taxes that are incurred, and the cost of the returning the package to CREEPS. The amount will be deducted from your refund. In the instance that the return fee exceeds the amount of your order, the package will be abandoned and you will not be refunded.

RETURNS & EXCHANGES

ANY ITEMS PURCHASED IN DECEMBER ARE ELIGIBLE FOR GIFT EXCHANGE UP UNTIL JANUARY 3.

Our normal exchange policy is 7 days from delivery date. 

We do not issue refunds or returns, however:

CREEPS will be happy to issue an exchange for your delivered merchandise within 7 days of their receipt at the return shipping expense of the customer. All merchandise MUST be unworn. CREEPS has full rights and will exercise them to deny refunds if the items show any signs of wear, smell like perfume, have make up on them, or are dirty. Shipping costs however are NON-REFUNDABLE. Swimwear and intimates are final sale.

ALL SALE ITEMS are FINAL SALE.

Address

363 Spadina Ave.
Toronto, ON 
Canada, M5T 2G3

416-546-7882