COVID-19 INFO: ALL SHIPPING CARRIERS ARE EXPERIENCING DELAYS DUE TO COVID-19. PLEASE BE PATIENT IF IT IS TAKING A BIT LONGER THAN USUAL. IF YOU CHOOSE COVID FREE SHIPPING THERE WILL NOT BE TRACKING OUTSIDE OF CANADA.
WWW.CREEPS.LOVE OFFERS WORLDWIDE DELIVERY (shipping fees exclude tax and duty charges)
We try our best to be as eco-friendly as we can be. We use 100% recycled packaging + paper mailers. We try to use only necessary packaging.
1. STANDARD AIRMAIL SHIPPING - SMALL PACKET AIR (5-30 BUSINESS DAYS)
*FREE 2-4 DAY SHIPPING CANADA WIDE FOR ORDERS OVER $100 CAD
**FREE 1 WEEK SHIPPING USA WIDE FOR ORDERS OVER $100 USD
By selecting this shipping method, no tracking number is provided and may be delivered to you by either your local post office or a local courier. Depending on your area, delivery time can be anywhere from 5 to 30 business days. Most packages will be received with your regular mail. Please allow 1-2 business days for processing! We will ship as fast as we can!
2. TRACKED PACKET (4-10 BUSINESS DAYS)
Safe and reliable shipping method with tracking, available internationally. Please allow 1-2 business days for processing! We will ship as fast as we can!
3. DHL EXPRESS WORLDWIDE (1-2 BUSINESS DAYS) - *RECOMMENDED
Fast, safe, and reliable shipping method with tracking, available internationally. *pending customs
*FREE USA EXPRESS SHIPPING (1-2 DAYS) ON ORDERS $150+
**$40 AUSTRALIA EXPRESS SHIPPING (2-4 DAYS) ON ORDER $200 CAD + ---SAVE $30---
***€14 EUROPE EXPRESS SHIPPING (DHL 2-4 DAYS) ON ORDERS €140+ ---SAVE €21---
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AREA
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# OF BUSINESS DAYS
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PRICE (around)
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USA
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1-2
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$25 CAD / 18.80 USD / FREE (ORDERS $150 USD+)
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EU
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2-4
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$40 CAD / 27 EUR / 23 GBP / €14 (ORDERS €140+)
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MEXICO
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1-2
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$44 CAD / 647 MXN
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AUSTRALIA
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5-6
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$65 CAD / 72 AUD /
$40 CAD (ORDERS $200 CAD+)
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SHIPPING TERMS
CREEPS is not responsible for any lost shipments. Once the package has been released by us to the courier, unfortunately it is out of our control as to the guarantee of its safe delivery. If you choose a shipping method with NO TRACKING NUMBER, we are unable to assist you or provide you with your package status.
INTERNATIONAL DUTIES & CUSTOMS FEES
ALL APPLICABLE CUSTOMS FEES, TAXES AND DUTIES ARE THE SOLE RESPONSIBILITY OF THE CUSTOMER. CUSTOMS AUTHORITIES REQUIRE THAT WE STATE THE VALUE OF THE ORDER DIRECTLY ON YOUR PACKAGE. IT IS AT THE SOLE DISCRETION OF CUSTOMS AGENTS TO RELEASE YOUR PACKAGE.
If you refuse your shipment or are unable to retrieve your package, you are responsible for the original shipping charges, any import feels, duties or taxes that are incurred, and the cost of the returning the package to CREEPS. The amount will be deducted from your refund. In the instance that the return fee exceeds the amount of your order, the package will be abandoned and you will not be refunded.
RETURNS & EXCHANGES
COVID-19 - TO MINIMIZE RISK, WE ARE NOT ALLOWING EXCHANGES FOR THE TIME BEING UNLESS THEY ARE FOR SIZING. OUR 7 DAY EXCHANGE POLICY APPLIES
Our Exchange Policy is 7 days from delivery date.
We do not issue refunds or returns, however:
CREEPS will be happy to issue an exchange for your delivered merchandise if there are any problems with the ORIGINAL PRODUCT or sizing within 7 days of their receipt at the shipping expense of the customer. All merchandise MUST be unworn. CREEPS has full rights and will exercise them to deny refunds if the items show any signs of wear, smell like perfume, have make up on them, or are dirty. Shipping costs however are NON-REFUNDABLE. Swimwear and intimates are final sale -- exception: swimwear is exchangeable for sizing during this COVID time as long as the lining is not removed.
ALL SALE ITEMS are FINAL SALE, however we can make case by case exceptions up to our discretion (see contact box at the bottom).
Address
363 Spadina Ave.
Toronto, ON
Canada, M5T 2G3
416-546-7882
